At DakhlaWay, we respect your privacy and are committed to protecting the personal information you share with us when using our website, contacting our team or booking tours and activities in Dakhla, Morocco.

This Privacy Policy explains what information we may collect, how we use it and the choices available to you.

1. Information We Collect

We may collect personal information when you:

  • Make a tour or activity booking
  • Contact us through our website
  • Subscribe to our newsletter
  • Request information about a tour or custom experience
  • Communicate with us by email, phone or other available contact methods

This information may include your name, email address, phone number, travel dates, number of guests and other information you voluntarily provide.

2. How We Use Your Information

We may use the information you provide to:

  • Process and manage bookings
  • Respond to questions and requests
  • Provide information about tours and activities
  • Contact you regarding changes to a booking
  • Provide customer support
  • Send newsletters or promotional information when you have chosen to receive them
  • Improve our website and services

We do not sell your personal information to third parties.

3. Booking Information

When you make a booking, we may collect information necessary to organize the requested tour or activity.

Some information may be shared with guides, transport providers or other service providers when necessary to deliver the booked experience.

We only share information that is reasonably required to provide the service.

4. Payments

If online payment services are used, payment information may be processed by a third-party payment provider.

DakhlaWay does not necessarily store complete bank card details on its own servers. The handling of payment information may also be subject to the privacy policy and security practices of the payment provider.

5. Contact Forms

Information submitted through our contact forms is used to respond to your request and provide the information or assistance you asked for.

We may retain relevant correspondence where necessary for customer service, booking management or legitimate business purposes.

6. Newsletter

If you subscribe to our newsletter, we may use your email address to send travel information, new tour announcements, special offers and other updates related to DakhlaWay.

You may unsubscribe from marketing emails at any time using the unsubscribe option provided in the message, where available.

7. Cookies

Our website may use cookies and similar technologies to help the website function correctly, remember preferences, understand website usage and improve the visitor experience.

Some cookies may also be provided by third-party services used on the website.

You can control or delete cookies through your browser settings.

8. Analytics and Third-Party Services

We may use third-party tools to understand website traffic, improve performance, display maps, manage forms, process bookings or provide other website functionality.

These services may collect technical information such as browser type, device information, approximate location or IP address according to their own privacy policies.

9. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss or disclosure.

However, no method of transmitting information over the internet can be guaranteed to be completely secure

10. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including booking administration, customer support, legal obligations and legitimate business records.