This Cancellation Policy applies to tours, excursions and activities booked through DakhlaWay in Dakhla, Morocco.

We understand that travel plans can change. Our goal is to handle cancellations and booking changes as clearly and fairly as possible.

1. Customer Cancellations

If you need to cancel your booking, please contact DakhlaWay as early as possible.

Refund eligibility may depend on how far in advance the cancellation is made, the type of activity booked and any costs already committed to organizing the service.

Any applicable cancellation conditions will be communicated before or during the booking process.

2. Date Changes

If you would like to change the date of your tour or activity, please contact us as early as possible.

Date changes are subject to availability. If the new date or service has a different price, the booking amount may be adjusted accordingly.

3. No-Shows

If a customer does not arrive at the agreed meeting point or pickup location without prior notice, the booking may be treated as a no-show.

Refunds for no-shows may not be available, depending on the circumstances and the costs already incurred for the activity.

4. Late Arrivals

Customers should be ready at the agreed pickup or meeting time.

If a traveler arrives late, we will make reasonable efforts to assist where possible, but delays may affect the itinerary or the ability to join the activity.

5. Weather and Local Conditions

Some Dakhla activities depend on weather, wind, tides, road conditions or other local factors.

For safety or operational reasons, DakhlaWay may postpone, modify or cancel an activity when necessary.

If an activity cannot operate as planned, we may offer an alternative date, a similar experience or another reasonable solution depending on the circumstances.

6. Cancellation by DakhlaWay

In rare cases, DakhlaWay may need to cancel a booking due to safety concerns, operational issues, weather conditions or circumstances beyond our control.

When this happens, we will contact the customer as soon as possible and explain the available options.

7. Refund Processing

Where a refund is approved, processing times may depend on the payment method or payment provider used for the booking.

8. Private and Custom Tours

Private tours, custom itineraries or special arrangements may have specific cancellation conditions because transport, guides, meals or other services may be reserved in advance.

Any special conditions will be communicated before confirmation.

9. How to Request a Cancellation

To cancel or change a booking, contact DakhlaWay using the contact details provided on our website.

Please include your name, booking details and travel date so we can assist you as quickly as possible.

10. Contact

If you have any questions about a cancellation, refund or booking change, please contact DakhlaWay before your scheduled activity.