Dakhla Help Center
Find quick answers to your questions about bookings, tours, and planning your stay in Dakhla.
Learn how to easily search, select, and book your excursions and water sports in Dakhla.
Detailed information about our secure payment methods, accepted currencies, and invoicing.
Review our policies and follow simple steps to change your tour date or request a refund.
Find out how to apply your discount codes and use your credits during checkout.
Everything you need to know to be ready: meeting points, pickup times, and recommended gear.
Maximize your experience with our bundled offers combining the best tours (Desert, Lagoon, Kitesurfing) at a great rate.
Frequently Asked Questions
Yes, we offer a full refund for any cancellation made at least 24 hours before the scheduled start of your tour. Cancellations made outside this window may be subject to a retention fee. Please check our terms and conditions for full details.
Absolutely. You can change your activity date at no extra cost up to 48 hours in advance, subject to availability. Simply contact us via WhatsApp or email with your booking number.
The vast majority of our tours (such as the Dune Blanche or Imlili trip) include round-trip transportation. The excursion ends with a direct drop-off at your hotel or residence in Dakhla at the end of the day, unless otherwise specified in the activity details.
Yes, we provide comfortable and punctual transfer services to and from Dakhla Airport. You can add this option directly when booking your activities online, or contact our support team with your flight details.
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